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Web Work Order Administrator's Guide for version 4 |
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Web Work Order runs on your network and over the web. It includes all the required software to run on most Windows based computers and can be accessed through a web browser.
This program allows users to create and track work orders and assign work to staff who then can accept the orders and update progress. Clients may be given access to enter orders and view the progress of work or they may be limited to view only. Managers have full access to update and delete orders.
As a web application, users can read, search, write, and update work orders from any location via the Internet or through your local network. The program works on any platform supporting a web browser, including UNIX machines, PCs and Macs.
Operating Systems:
· MS Windows Vista or higher
· Linux
· Sun
· Mac O/S
A self-contained system is provided for the Windows platform. It installs
a web server and Web Work Order modules. Other platforms can run from a variety
of web servers. We recommend the open source Apache Web Server http://httpd.apache.org/.
In addition, the PHP http://www.php.net/
module needs to be added to the web server. Some PHP extensions are
required. Contact us for more information.
The program works and looks best with Microsoft Internet Explorer 5 or higher. The following browsers are supported: Netscape 4x and higher, IE 4 and higher, as well as Opera.
If you plan to use the on-line version, skip the installation and start your browser using URL http://www.officeview.com/x/home.php.
For Windows platforms, download the WWO.ZIP file from our web site. After expanding the zip file, run the setup program (WWOsetup.exe) to begin the installation. The program adds a Web Work Order folder to the Programs menu on the Desktop Start button. This software is provided for evaluation purposes. You need to purchase a software license to enable the password checking feature.
As a last step, the Setup program will start the Web Work Order program and launch your web browser so that you can test the system. The screen below should appear.
First, test to see if you can log onto the system and view the main screen. A
few names appear in a list for you to try. No passwords are
required in the evaluation version. Click on the name "Abigal" to view the opening
screen:
Customizing the System
To customize the system for your needs, return to the login page and log in as
the Administrator by selecting the administration link. On the next page, enter
the Administrator password (initially set to abc)
and click on the login button. The following screen should appear:
Initially, there are four types of users (Account Types) defined, each having access to
different features of the program:
Clients are normally given "Restricted User" or "User"
accounts. You can add new types and taylor them to meet your own needs.
The administration panel allows full control over the privileges for each user type. Here is a list of the
views and actions that are controllable:
To add a new name, fill in the fields on the bottom row and click on the Add Name button. To remove a name, click on the Delete link in the same row as the name. To make changes to any field in a row, click on the Edit link. A row of fields will appear for your editing with Update and Cancel buttons in the Action column. Use these buttons to save or cancel the edited information.
Client Interface
When your clients login, they will see a list of work orders as appears below:
The top row of buttons provides one-click access to most of the available functions. This page lists summary information on all the work orders. To view more details on a particular work order, click on the number in the left-hand column.
Create Work Order
To create a work request, enter information into the fields: Description, Priority, and Details of Work. You can set the Requested completion date by clicking on a date in the calendar. Click on Submit Work Request.
Here is the Search Page:
To find details about a particular work order, search for
the work order by the reference number or the contents of a specific field. The
search will report all work orders that match a number, a few letters or a
phrase. The fields that can be searched are the work order number, summary
description, detailed description, or the client name. The search results can be
further restricted by one or more of the following search criteria:
1) Status of New, Assigned, Started, Overdue or Completed;
2) Priority of Normal, Urgent, High or Low;
3) Requested completion date of Today, Yesterday, Past 7 days, This month, Last
month or This year.
Click on the Go button to initiate the search. For example, search for all work
order that have High priority by selecting “High” in the Priority list and
clicking on Go.
Clicking on the work order number button brings the full work order details into view. See below.
Buttons allow you to browse forwards and backwards through the database of work orders. Information can be edited on this page. For example, the field called Start Date was assigned by the program on the date the work order was received. If you wish to change this date, make the changes and click on the Save button to save the changes. The Save button is disabled on guest account (view privileges only) screens. Users with manager accounts have access to the Delete button to remove work orders from the system.
Click on the Logout button on the top menu to log off. You should exit the browser whenever you have finished using Web Work Order. If the browser is left running another user can use your account by clicking on the browser back button.
System AdministratorOnly Administrators can:
1. enter and delete the names of users who have access to the system;
2. assign the users' account type to assign users access to create, modify or
delete work orders;
3. set passwords if users forget their passwords; and
4. set the selection of words that can be used to describe priorities and
account types.
The System Administrator can enter and delete the names of users who will
have access to the system. This page displays the names of users and indicates
the account type assigned to users. There are links to edit and delete names and
a button to add a new name.
To add multiple users enter the Name, Password, Company and E-Mail into
the edit box (see below) and click on the Load Names button. The information
for each user should be on a separate row. The fields need to be separated by a comma.
For example: my name, mypassword, my company, myemail@isp.com
The System Administrator can modify the words used to describe the available
priority and work order status.
Be sure to click on the Save button to save any changes. After saving your
changes, the program provides a blank row so a new word can be added to any
column. The Default Setting button restores the words to the factory settings.
To change the administrator password, type in a new password and click on
Save Password Change.
Copyright © 2008 OfficeView Software Inc.